Shipping policy

Shipping Policy

Thank you for shopping with Eat Sleep Bark! Each of our products is made to order especially for you. Please review the information below so you know what to expect after placing your order.

Order Processing & Production

Because our products are made to order, please allow time for your item to be produced before it ships. Most orders are prepared for shipment within 2–5 business days.

During holidays, sales, or other high-volume periods, production may occasionally take a little longer.

Shipping & Delivery

We currently ship within the United States.

Once your order has been produced and shipped, standard delivery typically takes approximately 2–5 business days.

Please keep in mind that production time and shipping time are separate. Most customers can expect their order to arrive approximately 4–10 business days after placing the order, although carrier delays or unusually busy periods may occasionally extend this timeframe.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow a little time for the carrier's tracking system to update after your shipping label has been created.

Multiple Items

If you order more than one item, your order may occasionally arrive in separate packages. If this happens, you may receive separate tracking information for each shipment.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at eatsleepandbark@gmail.com. We will do our best to help, but once an order has entered production or shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

Carrier delays can occasionally occur due to weather, high shipping volumes, or other circumstances outside our control.

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at eatsleepandbark@gmail.com and include your order number so we can assist you.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at eatsleepandbark@gmail.com.

Please include your order number and clear photos of the item and packaging so we can investigate the issue and work toward a resolution.

Questions?

If you have any questions about your order or shipping, please contact us at eatsleepandbark@gmail.com. We typically respond within 1–2 business days.